About Trust Markets

  • Who is Trust Markets regulated by?

    Trust Markets is a registered company of St. Vincent and the Grenadines, Limited Liability Number 1848 LLC 2022.

  • Which instruments can I trade with Trust Markets?

    Trust Markets offers FX, indices, stock, commodities, and cryptocurrencies to trade.

  • How do I contact customer support?

    You can visit “Contact Us” page on our website and fill up the form. Our dedicated Customer Support Team will get back to you within a few hours.

  • What kind of account types does Trust Markets have?

    Trust Markets offers 5 types of trading accounts which are Standard, Fixed, Raw, VIP and Crypto as our most popular account. You can check the features of account types from the “Account Types” page in our website.

  • Which promotions do you have? How long promotions are valid?

    Trust Markets offers two type of promotions which are Refer a Friend and Superstart Bonus. These promotions are valid for one month.

  • Does Trust Markets offer negative balance protection?

    Yes, Trust Markets offers negative balance protection to clients.

Secure Client Area

  • I forgot my Client Area password. What should I do?

    You can reset your password by selecting ‘Forgot Password’ on the login page. Then, we will send instructions for changing your password to the email address you registered.

  • Can I change my account type?

    Yes, you can change your account type if you want to. You can request to change your account type by contact with your Personal Account Manager.

  • What types of documents do you accept for identity verification?

    Trust Markets accepts ID or Passport to verify client’s identity.

  • Where can I find my login credentials?

    You can find your login details in the email you received after your registration.

  • Can I change my email or phone number after I registered? If yes, how?

    Yes, you can change your email and phone number after you registered. You can request to change your related information from Profile Information page from Profile section on Secure Client Area.

All about Trading

  • What trading platforms are available?

    Trust Markets offers the MetaTrader 5 on various desktop and mobile devices. You can find more information on our MT5 Platform page.

  • Can I practice trading first?

    Yes, you can practice trading by opening a demo trading account.

  • What is the difference between live and demo accounts?

    You trade in real market conditions, both in the Demo and in the Live trading accounts. The only difference between these two types of account is that in the Demo account you do not use real money.

  • How to add funds to a demo account?

    You can add funds to your demo account by choosing your Demo account and then clicking Add Demo Funds button in the Account Overview section of Secure Client Area.

  • What can cause the closure of my position?

    Positions can be closed by any of the following reasons: margin call, execution of a predefined Stop Order, manual closure.

  • Why can’t I close my position?

    Market could be closed. It is only possible to close a position during the relevant instrument’s trading hours.

  • What is the minimum amount required to start trading?

    There is not any required minimum amount to start trading.

Deposits & Withdrawals

  • How do I deposit funds into my trading account?

    You can make deposit by clicking Deposit Funds from the “Funds” section on the Secure Client Area.

  • How do I withdraw funds from my account?

    You can withdraw your money by clicking Withdraw Funds from the “Funds” section on the Secure Client Area.

  • Can I use someone else’s credit card or bank account for deposit/withdrawal?

    No, the name of the sender must match the name used when registering with Trust Markets.

  • Can I transfer funds between multiple trading accounts?

    You can transfer funds between your accounts from the Secure Client Area without any fee.

  • Can I still submit withdrawal or transfer request when I have open positions?

    Yes, but you must have sufficient free margin on your account to cover the withdrawal.

  • Where can I see if my deposit was successful?

    Your deposit status is shown in the 'Funds' tab on Secure Client Area.

Partnership

  • What Partnership Programs are offered?

    Affiliate Program: As an Affiliate, you promote Trust Markets on your website, blog or social media accounts, using the tools we provide to introduce clients to Trust Markets. You will receive a commission based on the number of clients you acquire and their trading activity. Introducing Brokers Program: As an Introducing Broker (IB), you have the opportunity to expand your business by meeting new clients and referring them to Trust Markets.

  • How can I join Partnership Programs Trust Markets offered?

    You can register as an Introducing Broker or Affiliate by visiting our website.

  • Can I be an Introducing Broker and an Affiliate at the same time?

    No, you will need to choose one of the two programs. For detailed information and benefits of each program, please refer to the Affiliates and Introducing Broker pages.

  • Where can I find my referral link?

    You can find your referral link in your IB panel under “Personal Information” title.

  • How many clients do I need before I can start earning rebates?

    One active client is enough.

Create your Live Account Today

Sign up and start trading on one of the world’s most transparent brokerages. Trade your favourite FX and Crypto Pairs on an MT5 platform backed by true ECN connectivity.

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